Data Deletion
Effective: 18 September 2026 · العربية
Request deletion of your Merco data
To request deletion of personal information held through Merco’s WhatsApp ordering service, restaurant dashboard or support channels, email admin@getmerco.com with the subject “Merco data deletion request”. Merco is operated by MERCO AI LTD (UK company 17458981). Requests are handled manually; you do not need a Merco account to ask.
What to include
Include the WhatsApp number you used, with country code, the restaurant’s name, and whether you want all relevant personal information deleted or specific records such as a saved address. If available, include an order reference or approximate date to help locate the records. For a dashboard account, include the account email and restaurant name. Do not send passwords, WhatsApp verification codes, payment-card details or identity documents with your initial request.
What happens next
We will acknowledge your request, ask for proportionate verification if needed, and explain any information needed to locate the records. For information controlled by a restaurant, we will coordinate with it. We will delete or anonymise information that is eligible for deletion and tell you when the request is completed. We respond within the time required by applicable law, normally one month where UK or EU data protection rules apply; if an extension is legally permitted and necessary, we will explain it. You can ask for a status update by replying to the same email thread.
What may be retained
Some records may need to be retained for legal obligations, fraud prevention, outstanding orders or disputes. We will explain any applicable reason and retention requirement. Information in backups may remain until the relevant backup expires and is not intended for routine use after deletion. There is currently no self-service delete button or universal automatic expiry for all customer records.
Scope of your request
A Merco deletion request does not delete your WhatsApp account or automatically remove copies held independently by WhatsApp, the restaurant or other parties. Contact those parties for their independently held records. Deleting data does not cancel an order; contact the restaurant separately about cancellation. For other privacy rights, see our Privacy Policy.
Contact
For questions about this website or your privacy, contact admin@getmerco.com.