Terms & Conditions
Effective: 18 September 2026 · العربية
About Merco
Merco is operated by MERCO AI LTD, registered in the United Kingdom under company number 17458981. These terms cover our website and access to our pilot WhatsApp ordering service and restaurant dashboard. Contact admin@getmerco.com with questions. Separate signed merchant agreements apply where relevant.
The service
Merco helps participating restaurants receive and manage WhatsApp orders, including menu choices, modifiers, delivery or pickup details, and order updates. Availability depends on the restaurant and pilot configuration. The public website remains a coming-soon information page; access to the pilot is arranged separately. Features, availability and launch dates may change.
Orders and payments
The restaurant is the seller and is responsible for its menu, prices, availability, food preparation, allergen information, fulfilment, delivery and handling refunds or complaints. Review items, modifiers, quantities, address and the total before confirming. An automated acknowledgement is not a guarantee that the restaurant has accepted or can fulfil the order. Follow the restaurant’s acceptance and status messages, and contact it if anything is unclear. The current pilot uses cash on delivery or payment on collection as arranged with the restaurant; Merco does not collect card details in the ordering chat.
Changes, cancellations and food safety
Request changes or cancellation promptly through the available chat controls or directly with the restaurant. Once preparation or delivery has started, a change may not be possible; applicable consumer rights still apply. Contact the restaurant directly about allergies or dietary requirements before ordering. Automated choices or free-text notes do not establish that a dish is safe for a particular allergy.
Responsible use
Provide accurate details and use the service only for lawful, genuine orders or authorised testing. Do not send harmful content, impersonate others, attempt unauthorised access, or disrupt the service. Restaurant users must protect account access and ensure staff are authorised to handle customer information.
Privacy and third parties
Our Privacy Policy explains how information is handled. You can request deletion using our data deletion instructions. WhatsApp and other external services have their own terms and policies. Do not send passwords, verification codes or payment-card details through ordering messages.
Availability and responsibility
The pilot may contain errors or experience interruptions. We may maintain, change or suspend features, or restrict misuse. If an order status or total appears wrong, contact the restaurant before relying on it. Merco remains responsible for its own obligations under applicable law. Nothing in these terms excludes liability that cannot lawfully be excluded or limits your mandatory consumer rights.
Updates and contact
We will publish updated terms here with their effective date. Material changes affecting an ongoing merchant arrangement will be addressed through that arrangement. Order and food complaints should go to the restaurant; technical or service questions can be sent to admin@getmerco.com.
Contact
For questions about this website or your privacy, contact admin@getmerco.com.